Welcome to Tolworth Florist’s official online platform. These Terms and Conditions set out the rules and regulations under which we offer our flower delivery and related services throughout Tolworth and surrounding areas. By placing an order via our website, you agree to abide by these terms. Please read them carefully before ordering.
In the context of these Terms and Conditions, the term ‘we’, ‘us’, or ‘our’ refers to Tolworth Florist. The term ‘you’ or ‘customer’ refers to the user or purchaser of our goods and services through our e-commerce site.
These Terms and Conditions apply to all online purchases made by customers in Tolworth and its surrounding areas. They govern the contractual relationship between you and Tolworth Florist for online flower orders and deliveries, regardless of the method of access (e.g., desktop, mobile).
When you choose to purchase flowers or related products from Tolworth Florist online, the following process applies:
All products listed on the site are subject to availability. Due to the seasonal nature of flowers and ever-changing stock, specific varieties, colours, or add-on items may occasionally be unavailable. In such cases, we reserve the right to substitute with products of equal or greater value and as similar as possible to the original item. We make every effort to notify customers of significant changes.
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to adjust prices without prior notice, but price changes will not affect orders already placed and accepted.
Online payments are processed via secure payment gateways. We accept major UK credit and debit cards. By submitting payment details, you confirm that you are authorised to use the provided payment method.
Charges are processed upon order confirmation. If, for any reason, your payment is not authorised or fails, we are under no obligation to fulfil your order, and it will not be processed until cleared funds are received.
Tolworth Florist offers flower delivery throughout Tolworth and adjacent areas. Deliveries are generally completed during standard business hours, Monday to Saturday (excluding UK public holidays). Please specify any special delivery requests at the point of order; while we strive to accommodate, specific timings cannot always be guaranteed.
You are responsible for ensuring someone is available to receive the flowers at the specified address and time. If the recipient is unavailable, we will endeavour to leave the delivery securely with a neighbour or in a safe place, or provide details for collection, as appropriate. A delivery note will be left to inform the recipient.
We accept no liability for delayed or failed deliveries due to incorrect addresses or circumstances beyond our control (such as adverse weather or road closures).
You may cancel or amend your order for a full refund if notification is received at least 24 hours before the scheduled delivery date. We are unable to accept cancellations or amendments once the flowers have been prepared or dispatched, owing to the perishable nature of the products.
To request a cancellation or change, please use the contact options provided on our website, quoting your order number and details.
If you are entitled to a refund following cancellation, funds will be returned to your original payment method within 5-10 business days, subject to your bank’s processing times.
Tolworth Florist is committed to delivering fresh, beautiful flowers arranged to the highest standard. Upon delivery, please ensure you check your order. If you are not satisfied due to quality or damage, notify us within 24 hours so we can investigate and, if appropriate, arrange a replacement or refund. Photographic evidence may be requested to support your claim.
Due to the perishable nature of floral products, returns are not usually possible. Any offered refunds or replacements are at our discretion and do not affect your statutory rights.
We take every care in packaging and preparing orders for delivery. However, our liability for any loss or damage you suffer in relation to our services is strictly limited to the purchase price of the product in question.
We do not accept liability for indirect or consequential losses, or for failures that arise from inaccurate information supplied by the customer or events beyond our reasonable control, including but not limited to, third-party carrier delays, force majeure, or acts of God.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation on our part.
We collect and process your personal information in accordance with UK Data Protection laws. Details such as your name, address, contact number, and payment details are used solely for processing and fulfilling your flower delivery order. For more information on how we protect and use your data, please refer to our Privacy Policy available on our website.
All content on the Tolworth Florist website, including logos, images, and text, is the property of Tolworth Florist or its licensors and is protected under intellectual property laws. You agree not to copy, reproduce, or exploit any content for commercial or non-commercial purposes without our explicit written consent.
We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our business, the law, or regulations. The latest version will always be available on our website. Your continued use of our services after such changes constitutes acceptance of those adjustments.
If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that portion shall be considered omitted (to the extent necessary) and will not affect the validity and enforceability of the remaining Terms.
These Terms and Conditions and all transactions conducted through the Tolworth Florist website are governed by the laws of England and Wales. By placing an order, you consent to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or relating to these Terms, our services, or your purchase.
If you have any queries about your flower delivery order, the order process, or these Terms and Conditions, please use the contact options on our website. Our customer care team is available to assist you with any concerns relating to online flower delivery in Tolworth and surrounding areas.
Our terms are designed to provide clarity and reassurance when using our online flower delivery services. Should you require any clarification, further details are available via our online customer service options.
Note: These terms apply to Tolworth Florist customers located in Tolworth and the surrounding areas. By placing an order, you confirm your understanding and acceptance of these conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tolworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tolworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
