At Tolworth Florist, we take pride in delivering only the freshest flowers to our customers in Tolworth and surrounding areas. As a trusted local florist, we are committed to ensuring every bouquet and arrangement is received in peak condition, brightening homes and businesses throughout the community.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or not as expected, please contact us within 24 hours of delivery. To help us resolve the issue efficiently, we may ask you for photos of the damaged flowers and their packaging. This helps us verify the problem and provide you with a swift solution. We promise to handle all concerns with care and respect for your time.
Every flower arrangement crafted by Tolworth Florist is covered by our Freshness Guarantee. We stand behind the quality of our blooms and expect them to remain fresh for a minimum of 5 days from the date of delivery, provided proper care instructions are followed. Should your flowers wilt or degrade prematurely within this window, please get in touch promptly so we can address your concerns.
If your order does not meet our Freshness Guarantee or has arrived damaged, we offer both refund and replacement options for your peace of mind. Once we confirm the issue, you can choose to receive a full or partial refund to your original payment method, or a replacement bouquet of similar or greater value. Our team will always work closely with you to find a solution that ensures your experience with us is fully satisfactory.
If you’re unhappy with your order or service for any reason, please contact us as soon as possible. All complaints are taken seriously and will be responded to within one working day. We’re a dedicated team based in Tolworth, and we believe in treating every customer concern with fairness, transparency and compassion. During the process, we may ask for details or images to help us understand and resolve your complaint fully. Our aim is always to reach a fair and swift resolution.
You can buy with confidence from Tolworth Florist, knowing you have the support of a reliable and reputable local business. We deliver to households and businesses across Tolworth and neighbouring areas, always upholding our Fresh Flowers Guarantee. We want you to enjoy your flowers for as long as possible, and we’re here to help should any issues arise.
Should you need to discuss a return, refund, or make a complaint, please reach out to us directly via our contact details on the website. Our customer care team is available during business hours and ready to help ensure your complete satisfaction with every Tolworth Florist purchase.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
